Support

team@fetchi.ai

So we can help, put these in your email:

• Your Fetchi version. On the Mac it is at the bottom of Settings and in the menu bar menu. On the iPhone it is at the bottom of Settings.
• Your Mac's macOS version.
• What you asked Fetchi.
• What Fetchi said or did.

On the Mac, Settings → Support → Report a bug opens an email to us in your mail app, with your Fetchi version and macOS version already filled in.

Report one reply

• On the Mac, choose Open Fetchi from the menu bar menu, then History. Press the flag on that request. It opens a draft to us with only that entry in it. Nothing is sent until you send it.
• On the iPhone, touch and hold the reply and choose Report this reply.

“Hey Fetchi” needs two switches. Open System Settings → Privacy & Security and turn on Fetchi in both lists:

• Microphone
• Speech Recognition

The talk key (hold Control and Option, unless you changed it) needs one more. On macOS 27 and later, turn on Fetchi in System Settings → Privacy & Security → Device Control and Data Access. Before macOS 27 that list is called Accessibility. If Fetchi names Input Monitoring, turn Fetchi on in that list too.

If Fetchi is already on in a list and the key still does nothing, remove it with the minus button and add it back, then quit and reopen Fetchi. A new version of the app doesn't keep the old permission. While a key isn't working, the menu bar menu shows Fix keyboard shortcuts.

To see your screen and click for you, Fetchi needs two switches in System Settings → Privacy & Security:

• Screen & System Audio Recording. Before macOS 15 it is called Screen Recording.
• Device Control and Data Access. Before macOS 27 it is called Accessibility.

Turn on Fetchi in both, then ask again. If macOS asks you to quit and reopen Fetchi, do that first.

Then check Fetchi's own switch, in Settings → Privacy & control → Computer control. When it is off, Fetchi doesn't move the mouse or type.

1. On the Mac, make sure Fetchi is running and signed in. Remote uses your Fetchi account.
2. Open Settings → Connections. Under Remote, turn on Drive this Mac from your phone. A QR code appears.
3. On the iPhone, tap Pair with your Mac and scan the code.

Without the iPhone app, point your phone's camera at the code instead.

A code works once, for about 90 seconds. If it expires, press Show pairing code on the Mac for a new one.

The phone doesn't need its own sign-in. It uses the account your Mac is signed in to. If the phone is already signed in by email, pairing replaces that sign-in.

Choose Check for Updates from the menu bar menu. Fetchi reads its list of updates from fetchi.ai.

Couldn’t check for updates means Fetchi couldn't reach that list. It shows the same message when the list fails Fetchi's signature check. Check your internet connection, then try again.

Fetchi installs nothing by itself. It checks the download, then shows it in Finder. Open it and drag Fetchi into your Applications folder to replace your copy.

If you see The update wasn’t installed, nothing was installed. Check the connection and choose Check for Updates again. If it keeps happening, email us the sentence it shows and your version.

When Fetchi needs your yes, a card comes down from the notch and says what Fetchi will do. Its button names the act, such as Send or Add.

• To go ahead, press that button or say yes.
• To stop it, press Cancel or ✕, or say no.

If the notch is out of sight, Fetchi can post a notification that something is waiting for your yes. A card nobody answers comes down after 10 minutes, and nothing is done.

What asks first is set in Settings → Privacy & control. Some acts always ask, whatever you pick, such as spending money or deleting your data.

On the Mac

1. Open Settings → General.
2. Under Account actions, press Delete next to Delete account.
3. Type DELETE and press Delete forever.

On the iPhone

1. Open Settings and tap Delete Fetchi account, at the bottom.
2. If the account wasn't made on this phone, tap Email me a code and enter the 6-digit code we send to the account's email.
3. Type DELETE. To keep the phone's memory, turn off Also delete memory on this phone.
4. Tap Delete account.

What happens

Your subscription is cancelled first. If that fails, nothing is deleted. If you own a team with other people still on it, the deletion is refused. Hand the team over or dissolve it first.

Fetchi's server then erases your account. A few records outlast it, to stop abuse and to keep the payment records, and Stripe keeps its own billing records. The privacy policy lists each one.

On the Mac, Fetchi forgets your sign-in. Your ~/Fetchi Brain folder and the Fetchi database stay on your Mac until you delete them yourself.

If you can't open the app

Email team@fetchi.ai.

The privacy policy says what Fetchi keeps on your Mac, what leaves it and what our server stores. The terms cover your use of Fetchi and the paid plans.

What can the phone see?

A live view of your Mac's screen, as video or a new picture every second, and Fetchi's replies. It travels encrypted between your Mac and your phone, so Fetchi's servers can't read it. A few requests go to our server outside that encryption, such as a question you ask while your Mac is away or a reply read aloud. The privacy policy lists them.

Does Control start off?

Yes. Control is off when the app starts, and it turns off again whenever the connection to your Mac drops. While it is off, taps don't reach the Mac. Turn it on and taps click on the Mac.

What does the live view do while the app is closed?

Nothing. When you leave the app, the picture stops and the phone tells your Mac to stop sending it. It starts again when you come back, unless you paused it. While your phone watches, the Mac's menu bar shows LIVE and a Stop Sharing Screen item.

Does the Mac have to be on?

Yes. The phone reaches your Mac only while it is awake and online, with Fetchi running and Drive this Mac from your phone turned on. A MacBook with its lid closed still sleeps. Messages you send while it's asleep or offline wait on the phone for up to 4 hours and go to your Mac when it's back.

How do you unpair?

On the iPhone, open Settings and tap Sign out of this phone. It removes the phone's key and asks your Mac to revoke it. On the Mac, open Settings → Connections and press Revoke next to the phone under Remote. After a revoke on the Mac, the phone says it can't reach your Mac. Tap Sign out of this phone there too. Unpairing keeps the memories on the phone.